Honest answers, including the limits.

For a documented turnover, the direct host in Self-cleaning mode or the assigned cleaner in Cleaner-managed mode records a short guided video walkthrough before and after cleaning. TurnAudit seals each eligible uploaded original, computes its SHA-256 fingerprint from the stored upload, requests an RFC-3161 timestamp, reports the timestamp state, and organizes the records into a per-property condition history.

Yes. Choose Self-cleaning when you add or edit that property. The direct property host records the pre-clean and post-clean walkthroughs. After submitting pre-clean, the app guides the host to post-clean as the next step. Post-clean remains optional, and both recordings belong to the same turnover. Managers and other organization members cannot use the host's self-capture path. Existing cleaner-managed properties stay cleaner-managed until the direct host changes the setting.

Invited cleaners open a link and create a quick browser account. There is no app-store download or special equipment. Signed-in users can optionally add TurnAudit to their home screen for an app-like experience. Guided room-by-room prompts enforce 15-45 seconds per room, with a 20-30 second target, twice per turnover. It is designed to fit an arrival and final-check routine.

No app download is required. Invited cleaners open a link and create a quick browser account, then use TurnAudit in any modern mobile browser.

Yes. Invite cleaners, assign them to properties, and keep a per-cleaner turnover history.

In Settings, you can update your display name, change your password after confirming your current password, and request an email change. Email changes stay pending until you confirm the new address and, when requested, the current address too.

After signing up, open the confirmation email and press Activate my account on the page it opens. Opening the link alone does not finish activation. Check spam or promotions if the email is missing; you can resend it from the signup screen or after an unconfirmed login. Once confirmed, add your first property.

Yes. Standard is priced per property, from a single property up to 25. Enterprise covers 26 or more properties by arrangement. Up to three unaddressed and unrecorded placeholders are temporarily exempt; a baseline or completed address ends that exemption.

Yes, via iCal calendar sync. Import your reservation calendar to track upcoming turnovers.

In Self-cleaning mode, the direct host starts the turnover. In Cleaner-managed mode, the assigned cleaner starts it. Beginning pre-clean creates the turnover record and counts it toward the documentation allowance. AI review is optional: post-clean is the default selection, while pre-clean is a separate opt-in review. Standard includes monthly AI review credits.

No. Airbnb’s Host Damage Protection Terms, last updated August 1, 2026, require legitimate and verifiable evidence that is true, accurate, and not doctored or falsified, including through AI. The terms also require other documentation and deadlines. TurnAudit organizes sealed uploaded originals, timestamp verification material when granted, advisory AI labeled not evidence, and optional host-supplied support. Airbnb decides eligibility and outcomes.

The property host can preview a completed turnover, choose a claim ZIP, host-review PDF, or advisory-frames ZIP, and attest before issuing it. A complete property address is required to issue, not to record or seal. TurnAudit does not verify the recording location or ensure a claim outcome.

The claim ZIP separates verified uploaded originals, granted timestamp material when available, readable advisory copies, and optional host-supplied documents. The host-review PDF and advisory-frames ZIP contain selected material rather than the full ZIP. AI observations are advisory, not original evidence.

No. The uploaded original is not AI-generated or modified by advisory review. AI observations and selected frames are labeled advisory and are not original evidence. This separation reflects Airbnb's 2026 rule against evidence doctored or falsified through AI.

The evidence receipt reports Sealed, Timestamp granted, Still finalizing, or Contact support for each submitted recording. TurnAudit monitors evidence durability as a service objective and surfaces failures for follow-up. The receipt confirms record status, not claim outcomes, and does not promise storage can never fail.

Add an optional itemized damage inventory with amounts, receipts, repair estimates, and supporting documents. The claim ZIP labels these as host-supplied supporting material. Reviewers assess both authenticity and amount, and the package does not ensure reimbursement.

Each eligible Tier 1 uploaded original receives a SHA-256 fingerprint. A changed byte produces a different digest. When granted, the RFC-3161 token attests that the uploaded digest existed no later than the timestamp time. These checks do not establish recording time, location, operator, cause, completeness, or claim eligibility.

For direct bookings, recovery may depend on your deposit terms, insurer, applicable law, and available documentation. TurnAudit can organize the same sealed uploaded originals, timestamp status, and before-and-after records for those stays, but it does not provide coverage or determine legal rights or outcomes.

No. TurnAudit is documentation software. It does not insure your property or adjudicate claims. It organizes sealed uploaded originals, timestamp verification material when granted, advisory AI, and host-supplied supporting material. Platforms, insurers, and other reviewers decide what those records establish and whether a request is covered.

Displayed times identify their timezone and source. When a complete address is available, TurnAudit derives the zone from it; otherwise it uses a valid device-inferred zone recorded at property creation or the labeled Central app default. The displayed zone does not verify where a recording was made.

When you select an AI review, it checks that walkthrough and surfaces a short list of spots worth your attention, such as possible stains, damage, and items left behind or missing. Each spot links to the exact moment in the footage. It does not decide claims, certify cleanliness, or generate evidence. It's a second set of eyes to save you review time.

Honestly: it's useful, not infallible. It can miss issues, and it sometimes flags things that turn out to be fine. That's why every flag links to the footage, why dismissing a false alarm takes one tap, and why the product's value doesn't ride on the AI: the verifiable recording is the product. A baseline detail labeled Needs Review is uncertain, not a confirmed condition. Review the original recording and decide. Treat a "Pass" as "nothing was detected," not "nothing exists."

Pass means the review found nothing to flag in that room: read it as "nothing detected," not "nothing exists." Needs Review means the AI saw something it can't judge with confidence: open the linked moment and decide for yourself. Flagged means the AI found a specific likely issue, a stain, damage, or a missing item, linked to the exact second in the footage. All three are advisory: you make the final call, and none of them touch your original recordings.

The pre-clean walkthrough documents visible condition after guest checkout and before cleaning begins. TurnAudit's advisory AI can flag possible items left behind, damage, or checkout-rule concerns for human review. After cleaning, the post-clean walkthrough supports comparison of what appears resolved and what may still need attention. The recordings do not determine who caused a condition.

Pre-clean AI review is opt-in. The host can request it later, including after the post-clean walkthrough. Once requested, analysis can finish in about 10 minutes. Service times are approximate. If results have not appeared after 30 minutes, contact support@turnaudit.com.

Hosts and cleaners are instructed to record the property, not people. Walkthroughs are intended to be recorded in the empty property after guest checkout, though footage may incidentally capture belongings a departed guest left behind. Recordings are encrypted in transit and at rest and access-scoped to your account. Footage is processed by trusted third-party AI providers to generate advisory review results. TurnAudit does not use walkthrough media or confirm/dismiss feedback to train or improve detection models unless you explicitly opt in, and you can withdraw consent at any time. The uploaded Tier 1 original is not altered by AI processing. Locked originals are retained for about 12 months from capture and then follow the documented deletion lifecycle, subject to any active legal hold. Export and preserve them before that period ends if you need to keep them longer. Working copies and analysis frames follow shorter retention periods described in the Privacy Policy.

An issued claim package is available to download for 90 days from issuance. The deadline is shown when the package is issued and on its download page. After 90 days TurnAudit deletes the hosted package but retains the issuance record, content hash, and related audit information. Deleting your account removes hosted packages; a preservation obligation delays account deletion until it ends. A copy you downloaded is yours to keep.

Your free trial covers one property for up to 5 documented turnovers or 14 days from your first trial turnover, whichever comes first, with one pre-clean and one post-clean AI review (properties up to 10 rooms). No card. Each turnover's record stays viewable and exportable for 90 days from when it was recorded. $19/month for your first property, $12/month for each additional, up to 25 properties. Billed annually, that's $15/month for the first property and $10/month for each additional. Turnover documentation for every property: before-and-after video walkthroughs, sealed uploaded originals with integrity hashes, and timestamp status in one record. AI review credits: 1 per property each month, plus 1 extra for your account. Credits are shared across your properties and reset every month. Most hosts review the post-clean walkthrough; add a pre-clean review when you want a second angle. One credit covers one AI review of a walkthrough (pre-clean or post-clean). Properties with 11 or more rooms use 2 credits per review. Need more reviews? Extra credits are $6 each. Up to 15 documented turnovers per property each month. Beyond that, $1 per turnover, charged only after you approve it. A baseline analysis for every property, plus up to 4 baseline re-analyses per property in any 12-month period. AI review is advisory. It does not determine damage, responsibility, cleanliness, or eligibility for any claim or reimbursement.

One advisory AI review checks one walkthrough video and links observations to the footage. Standard includes one monthly review credit per property plus one extra. Properties through 10 rooms use 1 credit per review; properties with 11 or more rooms use 2. AI uses derived copies and does not modify uploaded originals.

Turnovers count documented stays; AI reviews count walkthroughs selected for advisory analysis. Standard includes one monthly review credit per property plus one extra. Documenting a turnover never spends a review credit. A review uses 1 credit through 10 rooms or 2 credits for 11 or more rooms.

One video, which is one analysis angle. Each turnover has two walkthroughs: pre-clean documents visible condition after checkout and before cleaning, while post-clean documents visible condition after cleaning. By default the AI reviews the post-clean video. Each analysis uses 1 credit through 10 rooms or 2 credits at 11 or more rooms. A pre-clean analysis is optional and uses the same room-tier credits. Both videos are recorded and preserved either way: the choice is only about what the AI looks at.

You may buy extra AI review credits for $6 each or skip AI on the remaining turnovers. Each purchase needs your approval; nothing is billed automatically. Recording, sealed uploaded originals, timestamp status, and exports remain available when you skip AI. AI is advisory and not original evidence.

Included review credits reset each billing month without rollover. Extra credits cost $6 each, are non-refundable, and remain usable for 12 months from purchase. Their exact expiration date appears before payment and in billing.

Documenting turnovers does not consume AI review credits. Fair use covers up to 15 documented turnovers per property per month, then $1 per additional turnover. Extra turnovers are opt-in and not billed automatically. Eligible recorded turnovers use the Tier 1 documentation pipeline whether or not you select AI review.

Purchased extra reviews are non-refundable and stay usable for 12 months from the date of purchase: the exact expiry date is shown before you pay and in your billing summary. The system always spends your soonest-to-expire reviews first, and you get in-app reminders before they lapse.