Evidence you don’t have to ask anyone to trust.
Most documentation asks the reviewer to take your word for it. TurnAudit’s doesn’t — every file in your evidence package can be independently checked with standard, freely available tools. Not even TurnAudit has to be trusted for the verification to work.
The rules changed. Most documentation didn’t.
As of April 2026, Airbnb’s updated Host Damage Protection terms require evidence that is original, unaltered, and verifiable — and prohibit AI-generated, AI-enhanced, upscaled, or otherwise edited material in claim submissions. Screenshots, filtered photos, and after-the-fact edits don’t just weaken a claim now; they can disqualify it.
That standard exposes how most hosts actually document their properties: photos taken after checkout, from a camera roll, with nothing to show the damage wasn’t already there — and no way to prove the files haven’t been touched since.
And if you take bookings outside a platform’s damage-protection program — direct bookings especially — there is no program behind you at all. Recovering costs runs through your own deposit terms, your insurer, or the courts, and every one of those turns on the strength of your documentation.
What “verifiable” actually means.
Three mechanisms, none of which require trusting TurnAudit:
Unaltered originals
The exact video file your cleaner recorded, preserved byte-for-byte. No compression tricks, no enhancement, no AI processing of the evidence itself. What was captured is what you submit — which is precisely what the April-2026 platform evidence rules call for.
A cryptographic fingerprint (hash)
Each original is fingerprinted with a cryptographic hash at upload. Change a single frame — a single byte — and the fingerprint no longer matches. Anyone can recompute it with free, standard tools and confirm the file is untouched.
An independent timestamp (RFC 3161)
A third-party timestamp authority — using RFC 3161, an open internet standard also used for signed documents — attests to when each file existed. TurnAudit can’t backdate your evidence, and neither can anyone else. Think of it as an independent notary for your files.
Verification works with standard, freely available tools, without TurnAudit’s involvement — a platform reviewer, an adjuster, or you can check the files directly.
Why before/after beats after-only.
“It was already like that” is the most common defense against a damage claim — and against after-the-fact photos, it usually works. Evidence gathered once you already suspect damage looks exactly like evidence gathered once you already suspect damage.
The “before” is the whole case.
Because every turnover includes a pre-clean and a post-clean recording, your last post-clean walkthrough is timestamped proof of the property’s condition before this guest checked in. When damage appears, you’re not arguing from memory — you’re pointing at two dated videos, captured in the normal course of business, before you had any reason to build a case.
Why video beats photo sets.
A continuous walkthrough is one take — hard to stage, hard to cherry-pick, and it captures context around every finding. Photo checklists show you the angles someone chose to shoot; a walkthrough shows the room.
Continuity matters to a reviewer, too: a single unbroken recording of a room is far harder to selectively frame than a set of curated photos, and every moment in it carries the same timestamp evidence as the whole file.
One export. Two clearly separated parts.
The unaltered files
The original video files exactly as recorded, their integrity fingerprints, and independent timestamp proofs — organized by property, date, and room. This is the evidence.
The navigation layer
A clearly labeled, human-readable summary — room index, key moments, AI-assisted notes — to help you and any reviewer navigate the footage quickly. Marked advisory; never presented as evidence, and kept out of your submission.
Built for the April-2026 platform evidence standards: original, unaltered, timestamped, verifiable.
What this doesn’t do.
- It doesn’t guarantee outcomes. Strong documentation supports a claim — it does not guarantee one. Platforms and insurers decide claims under their own terms, case by case.
- It isn’t legal or insurance advice. TurnAudit is documentation software. It doesn’t insure your property and doesn’t adjudicate anything.
- The AI is advisory only. AI findings are a second set of eyes to save you review time. They can miss things, they sometimes flag things that are fine, and they are never included in your evidence package.
- “Pass” is not a guarantee. Pass means nothing was detected — it isn’t a guarantee that no issues exist. The footage is always available for your own review.