Verify the uploaded original’s integrity and timestamp.
Tier 1 includes the sealed uploaded original, its SHA-256 fingerprint, and RFC-3161 timestamp verification material when granted. Standard tools can check those materials. They do not independently establish recording time, location, operator, cause, completeness, or claim eligibility.
Platform terms set documentation requirements.
Airbnb’s Host Damage Protection Terms, last updated August 1, 2026, require legitimate and verifiable evidence that is true, accurate, and not doctored or falsified, including through AI. TurnAudit’s Tier 1 is the un-generated original captured in the app and sealed after upload without AI alteration. Those terms also require other documentation and deadlines, and Airbnb decides eligibility and outcomes.
Worth knowing: Airbnb’s own terms state that Host Damage Protection “is not insurance”: it is a program Airbnb administers under its own conditions, and no documentation tool (including TurnAudit) can ensure reimbursement under it.
After-the-fact photos may provide less comparison context than routine before-and-after walkthroughs. A sealed uploaded original can support file-integrity review, while the reviewer still decides what the content establishes.
For direct bookings, recovery may depend on your deposit terms, insurer, applicable law, and the available documentation. TurnAudit organizes records but does not determine legal rights, coverage, or outcomes.
Know whether each turnover sealed.
Each submitted recording receives a visible receipt state: Sealed, Timestamp granted, Still finalizing, or Contact support. TurnAudit monitors evidence durability as a service objective and surfaces failures for follow-up. The receipt confirms the state of the record; it does not promise that storage or a claim outcome can never fail.
What “verifiable” actually means.
Three mechanisms support independent checks of the uploaded Tier 1 original:
Uploaded originals
The uploaded video file is preserved byte-for-byte after upload, without enhancement or AI processing of the Tier 1 original. Capture conditions and upload completeness still depend on the recording workflow and device.
A cryptographic fingerprint (hash)
Each uploaded original receives a SHA-256 fingerprint. A changed byte produces a different fingerprint. Standard tools can recompute the digest and check whether the file matches the sealed upload.
An independent timestamp (RFC 3161)
When granted, an RFC-3161 token attests that the uploaded file’s SHA-256 digest existed no later than the timestamp time. It does not establish when or where the recording was made, who made it, what caused a condition, whether coverage is complete, or whether a claim qualifies.
A reviewer, adjuster, or host can use standard tools to check the Tier 1 digest and RFC-3161 token when granted. Other package materials carry their own labels and limitations.
Why before/after beats after-only.
A reviewer may ask whether a documented condition was pre-existing. Routine before-and-after walkthroughs can provide comparison context that after-the-fact photos alone may not provide.
The comparison record can add useful context.
The prior post-clean walkthrough can document a guest-ready condition before the next stay. The current pre-clean walkthrough is recorded after checkout and can document what the cleaner encountered. Together they support comparison, but they do not independently establish who caused a change.
Why video beats photo sets.
A continuous walkthrough can show more room context than selected still photos. It remains limited to what the operator recorded and what the camera captured.
The RFC-3161 token, when granted, applies to the uploaded file’s digest as a whole. It does not assign a separate trusted timestamp to each frame or establish that the recording itself was continuous.
One export. Three clearly labeled tiers.
The un-generated files
The uploaded original video files, their integrity fingerprints, and timestamp tokens when granted. This is the evidence layer.
The navigation layer
A human-readable summary with a room index, key moments, and AI-assisted notes helps reviewers navigate the footage. It is clearly labeled advisory and not evidence.
The supporting material
Your optional itemized damage inventory, cost estimates, receipts, and supporting documents are labeled as host-supplied material, separate from the sealed original.
Organized to support review: sealed uploaded originals, integrity records, and timestamp verification material when granted.
- 0000_INTEGRITY_MANIFEST
- 0101_VERIFIED_ORIGINALS
- 0202_READABLE_COPIES
- 0303_TRUSTED_TIMESTAMPS
- 0404_HOST_SUPPLIED_SUPPORTING_MATERIAL
Inspect the package before you need it.
Download a representative package with synthetic SAMPLE recordings, a claim-summary PDF, and deliberately invalid timestamp artifacts. No signup is required.
Download a full sample claim packageCondition record and cost support.
A damage claim may require documentation of the condition and the amount requested. TurnAudit pairs the sealed before-and-after record with an optional itemized damage inventory, receipts, repair estimates, and other host-supplied documents. Reviewers still assess cause, authenticity, coverage, and amount, and the package does not ensure reimbursement.
What this doesn’t do.
- It doesn’t ensure outcomes. Strong documentation supports a claim: it does not ensure one. Platforms and insurers decide claims under their own terms, case by case.
- It isn’t legal or insurance advice. TurnAudit is documentation software. It doesn’t insure your property and doesn’t adjudicate anything.
- The AI is advisory only. AI findings are a second set of eyes to save you review time. They can miss things and flag things that are fine. In the export, Tier 2 is clearly labeled as not evidence.
- “Pass” is not a promise. Pass means nothing was detected: it does not establish that no issues exist. Review the recording while it remains retained, and export it if you need to keep it longer.
- A receipt confirms sealing, not outcomes. It reports the evidence record’s current state. It does not ensure a claim decision or make storage infallible.
- Cryptography has a limited scope. The hash and timestamp token can support checks of the uploaded file’s integrity and no-later-than time. They do not establish recording time, location, operator, cause, or coverage.
- Locked originals have a retention period. TurnAudit retains them for about 12 months from capture. Export and preserve them before that period ends if you need to keep them longer.
An AI report is a conclusion. The original is the evidence.
An AI inventory or inspection tool may produce an AI-generated report without a separately sealed camera original. TurnAudit labels three tiers: Tier 1 contains the sealed uploaded original and its timestamp verification material when the timestamp grant completes; Tier 2 is folder 02 with readable copies, including the advisory AI report, clearly labeled as not evidence; and Tier 3 is optional host-supplied damage inventory, replacement costs, receipts, estimates, and supporting documents.